Customer Service Practitioner Apprenticeship
The Customer Service Practitioner Apprenticeship offers a comprehensive pathway for individuals keen on mastering the art of delivering exceptional customer experiences.
This apprenticeship offers a unique blend of theoretical knowledge and practical skills, equipping participants with the tools they need to excel in diverse customer-facing roles.
The role of a customer service practitioner is to deliver high quality products and services to their organisation’s clients, be it in the workplace, digitally (including over email or social media) or by going out to see the customer.
Our Apprentices gain proficiency in communication, problem-solving, and relationship-building, enabling them to deliver exceptional service and foster positive customer experiences. With guidance from experienced mentors and exposure to real-world scenarios, apprentices emerge with a solid foundation in customer service, ready to make a positive impact in their chosen career path.
Our apprenticeship team will help you grow both in terms of personal development and career advancement. Our apprenticeship team will provide you with mentorship and guidance, offering advice, support and insight based on their own experiences. They will help you set your own goals, track your progress, and develop both technical and soft skills.
We offer a structured learning approach that combines on-the-job training with classroom learning. You will have the opportunity to work on real projects, which will help you develop practical skills relevant to your chosen career. You’ll gain transferable skills, real-world experience, knowledge, and confidence, enabling you to advance in your career, pursue higher levels of study, or undertake a higher-level apprenticeship.
Why choose the Customer Service Practitioner Apprenticeship at Totton College?
Our approach is to put students at the centre of what we do. We offer tailored support to students to help them achieve their aspirations, and with our one-to-one support, you’ll be treated as an individual and be part of our Totton College community.
Our Customer Service Practitioner Apprenticeship provides a unique opportunity to develop practical skills and industry-specific knowledge under the guidance of experienced professionals. Your role will include dealing with orders, payments, offering advice, guidance, and support, fixing problems and gaining insight through measuring customer satisfaction. You can work in any sector or organisation type.
As part of your apprenticeship, you will earn a salary while gaining education and experience. Upon completion of the apprenticeship, you could earn a higher starting salary compared to those who enter the workforce without formal training. We have strong links with local employers, giving you the option of working with an employer identified by us and eliminating the pressure of finding one yourself. It could also lead to a full-time position by the end of the apprenticeship.
Our commitment to your success is unwavering. We take pride in the fact that all our apprenticeship programmes have achieved a 100% success rate. Every individual who has undergone the EPA has attained at least a passing grade, with many attaining distinctions.
Our apprentices have progressed to pursue university degrees or have been offered positions with their current or new employers. At Totton College, apprentices have had the opportunity to participate in London Fashion Week, become registered managers in the care industry, and advance to the position of bid writer within the Ministry of Defence.
We have a proven track record of helping our students achieve their goals. You will earn your qualification through a combination of courses, projects, a portfolio of evidence, and practical tasks. You can find more information about our apprenticeships on our apprenticeship pages
Explore our Customer Service Apprenticeship Vacancies
Your next step
We pride ourselves in being able to support students to achieve their full potential and progress onto their next step. Whether this is in further education or to start your career, our apprenticeships are designed to help you achieve the confidence and skills you need to achieve your aspirations.
Progression opportunities for Customer Service Practitioner Apprenticeships
After completing your Customer services apprenticeship, and achieving your nationally recognised qualification, our apprenticeship can serve as steppingstone to go even further.
With your hands-on experience, and industry-relevant skills, you will also be able to advance on to entry-level customer service roles such as customer service representative, call centre agent, or retail associate. Furthermore, you may pursue higher levels of study or professional certifications to enhance your skills and qualifications.
Find out more
If you would like to know more about our customer service practitioner apprenticeships and the opportunities they will provide, you can speak to our team at our open events. Book your place now.
